Refund and Returns Policy

Thank you for choosing AS6! We are committed to providing you with outstanding products and services. To ensure you have a clear understanding of our Refund and Returns Policy, please review the details below.

Refunds

If you’re not completely satisfied with your purchase or if there’s an issue with the product, you have 15 days from the receipt of your order to request a refund or return the product.

To return a product, please follow these steps:

  1. Condition: Ensure items are in new, unused condition, including all original packaging, accessories, and documentation.
  2. Return Shipping: You are responsible for return shipping costs. Ship the item back using a traceable and insured shipping method.
  3. Inspection: Upon receiving your returned product, we will inspect it. If it meets our return criteria, we will process your refund. Refund processing may take a few days, and you will be notified once it’s completed.

Note: AS6 is not liable for damages incurred during transit. Please ensure that items are securely packed to prevent damage.

Non-Returnable Items

The following items are not eligible for return:

  • Products returned beyond 15 days from receipt.
  • Items marked as “Final Sale” or “Special Order.”
  • Used or installed items.
  • Products with filled-out warranty cards, registered or serviced items, or items with claimed rebates.

How to Return a Product

  1. Request a Return: Email us at [email protected] within 15 days of receipt to request a return.
  2. Return Authorization: Once approved, ship the item to our designated warehouse using a traceable and insured shipping method.

Avoiding Returns

To minimize returns:

  • Verify compatibility and specifications for electrical appliances.
  • Check dimensions for built-in appliances.
  • Inspect large products for damages upon delivery.
  • Measure doorways and spaces for large products to ensure a proper fit.

Shipping Information

  • Return Shipping Costs: Customers are responsible for return shipping costs, even if the original shipping was free.
  • Delivery Hours: Our standard delivery hours are 8 AM – 7 PM, Monday through Friday. Delivery times are not guaranteed.
  • Signature Required: An adult signature is required upon delivery. Inspect products for damages before accepting them.

Order Cancellation

  • Before Shipping: Cancellations are free of charge.
  • After Shipping: A return shipping fee of approximately $1.50 per pound will be charged.
  • Special Orders: “Special Order” or “Final Sale” products cannot be canceled.

Product Images and Specifications

  • Representation: Product images are for representation only. Verify specifications and features with our sales team or the manufacturer’s website for accurate details.

Freight Forwarding Policy

  • Responsibility: AS6 is not responsible for damage or loss after the product has been accepted by you or a freight forwarder. If goods arrive damaged, refuse delivery and instruct your freight forwarder accordingly.
  • Compliance: Ensure compliance with export and import regulations. AS6 should not be listed on any export documents.

Your Consent

By using our website or making a purchase, you consent to and agree to abide by our Refund & Returns Policy.

Policy Changes

We may update this policy from time to time. Changes will be posted on this page. Continued use of our website implies acceptance of the updated policy. If you do not agree with the changes, you may delete your account.

Contact Us

If you have any questions or concerns regarding our products or this policy, please contact us at [email protected].

We’re here to help!